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Terms & Conditions

Terms & Conditions

Apex Tours is a member of the American Bus Association and the United Motorcoach Association and is a fully insured company. Our core values are respect for every individual, honesty in everything we do, quality and safety in every aspect of our work, and customer satisfaction.

PAYMENT: Final payment for charter service is due at least 2 days in advance of the date of departure or at the time of booking, depending on the size of the order. Please review your proposal for deposit information. When making a payment, please indicate the date of your trip and your charter order number to ensure proper credit.

CANCELLATION: The chartering party must notify the company of cancellation in writing (via fax or email). Service canceled within 2 days of departure is subject to a fee of 50% of the trip cost.

ADDITIONAL CHARGES: An increase in miles or hours not specified on your charter order may be subject to an additional charge. The company will notify the chartering party of any additional charges that may be expected at the time of the original order.

DRIVER HOURS: Federal Department of Transportation safety regulations prohibit drivers from being on duty for more than fifteen hours per day. The driver must have eight consecutive hours off before resuming service.

DAMAGES TO BUSES: The cost of repairing damage to buses resulting from acts of members of the chartering party will be charged to the chartering party and is due as soon as such cost is determined.

ARRIVAL TIME: The time of arrival at the starting point, destination, or return to the point of origin cannot be guaranteed. Service providers have instructions to drive within the speed limits set by law. Traffic and weather conditions are beyond the control of the company and the service provider. Late arrival due to these occurrences is not a reason for cancellation of the charter.

BAGGAGE: Neither the company nor the service provider assumes any responsibility for any personal property. Baggage and all other personal property will be handled only at the passenger's own risk.

OFFENSIVE INDIVIDUALS: The company and its service providers have the right to refuse to transport individuals intoxicated by alcohol or drugs, who are likely to become objectionable to other individuals on the bus, or if the driver feels threatened in any way.

EXPLOSIVES AND FIREWORKS: Possession of firearms, explosives, and fireworks is strictly prohibited on the bus!

ADA, SPAB: The company should receive a request for an ADA-accessible or SPAB-certified bus and driver at the time of the reservation.

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